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Customer Disservice


“You don’t look very happy to see me!”- delivered in an indignant tone of voice. This is how I was greeted recently when I opened the door to a representative of a well known international charity. No, “Hello”. No, “I’m sorry for bothering you”. No, “Good morning. Can you spare a few minutes of your time?”. The most remarkable thing is, that after such an insolent introduction he expected me to want to sign up to donate to the charity!

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director ellen gunning

Ellen Gunning, Director, welcomes you to the Academy (audio 1m 47s)

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